Shipping policy
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Casa Amarosa Shipping, Cancellation, and Returns Policies
1. Free Standard Shipping For All
At Casa Amarosa, we celebrate the joy of gifting with our complimentary standard shipping. Now, every unique, artisan-crafted home good from our collection can reach your doorstep at no extra cost.
2. Worldwide Shipping: We Reach You Wherever You Are
We're committed to delivering our handpicked, handcrafted products to Casa Amarosa fans worldwide. No matter where you are, we bring the warmth of Casa Amarosa to your doorstep.
3. Promotions & Discount Codes: More Ways To Save
Shop smart with our exclusive discount codes. Remember, they can't be combined with other offers to ensure a fair shopping experience for all Casa Amarosa customers.
4. Fast Order Processing: Time Is Precious
To ensure prompt delivery, changes or cancellations are not possible once orders are placed. Trust in our reliable partners, Fedex, UPS, and DHL, for swift and safe delivery of your Casa Amarosa items.
5. Expedited Shipping: Get It Faster
In a hurry? Contact our dedicated customer service team at hello@artisen.com for expedited shipping options. We're here to cater to your needs.
6. Additional Shipping Charges: Clarity Is Key
Orders to International destinations, Hawaii, Alaska, Puerto Rico, or containing oversized items may attract extra shipping fees. Please note, duties and taxes on international orders upon delivery are the responsibility of the customer. We regret we have no control over customs delays or processing times.
7. Shipping Rates: Based On Product Specifications
Our shipping rates are determined by the weight and dimensions of the product. Larger, lightweight items might have higher shipping costs due to the packaging volume.
8. Backorder Policy: Keeping You Informed
If an item goes on backorder, we'll indicate the Expected to Ship date on the product page and at checkout. If there are changes to the status of your items, we'll promptly inform you via email. Rest assured, you won't be charged for backordered items until they're dispatched.
9. Cancellation Policy: We Value Your Choice
At Casa Amarosa, our team starts processing your order immediately upon receipt. This means we're unable to make changes once it's been placed. However, there's a brief window for you to cancel items before processing begins. You won't be charged for any cancelled items, and we'll send a detailed cancellation email to the address listed on the order.
10. Easy 30-Day Free Returns: Shop With Confidence
Your satisfaction is paramount to us. If for any reason you're not completely happy with your purchase, we offer free returns within 30 days of receipt. We stand by the quality and craftsmanship of our products, and we're confident you'll love them as much as we do.
11. Handcrafted Products: Celebrating Uniqueness
At Casa Amarosa, our products are lovingly handcrafted by skilled artisans, and each piece carries the signature touch of the artisan's hand. This means that each item has its own unique variations and characteristics, which we believe add to its charm and beauty. When you shop with us, you're not just buying a product; you're becoming a part of a tradition, a story, and a lifestyle.