1. Free Standard Shipping For All
We offer free standard shipping for all our unique, handcrafted products. You can enjoy our items delivered to your doorstep without any additional shipping charges. All duties and taxes included (US, UK, India).
2. Global Shipping: We Reach You Wherever You Are
We're committed to delivering our handpicked, handcrafted products worldwide. No matter where you are, we bring the warmth of Casa Amarosa to your doorstep.
3. Promotions & Discount Codes: More Ways To Save
Shop smart with our exclusive discount codes. Remember, they can't be combined with other offers to ensure a fair shopping experience for all Casa Amarosa customers.
4. Fast Order Processing: Time Is Precious
To ensure prompt delivery, changes or cancellations are not possible once orders are placed. Trust in our reliable partners, Fedex, UPS, and DHL, for swift and safe delivery of your items.
5. Expedited Shipping: Get It Faster
In a hurry? Contact our dedicated customer service team at info@casaamarosa.com for expedited shipping options. We're here to cater to your needs.
6. Additional Shipping Charges: Clarity Is Key
Orders to International destinations, Hawaii, Alaska, Puerto Rico, or containing oversized items may attract extra shipping fees. Please note, duties and taxes on international orders upon delivery are the responsibility of the customer. We regret we have no control over customs delays or processing times.
7. Shipping Rates: Based On Product Specifications
Our shipping rates are determined by the weight and dimensions of the product. Larger, lightweight items might have higher shipping costs due to the packaging volume.
8. Backorder Policy: Keeping You Informed
If an item goes on backorder, we'll indicate the Expected to Ship date on the product page and at checkout. If there are changes to the status of your items, we'll promptly inform you via email. Rest assured, you won't be charged for backordered items until they're dispatched.
9. Cancellation Policy: We Value Your Choice
At Casa Amarosa, our team starts processing your order immediately upon receipt. This means we're unable to make changes once it's been placed. However, there's a brief window for you to cancel items before processing begins. You won't be charged for any cancelled items, and we'll send a detailed cancellation email to the address listed on the order.
10. Easy 30-Day Free Returns: Shop With Confidence
Your satisfaction is paramount to us. If for any reason you're not completely happy with your purchase, we offer free returns within 30 days of receipt. We stand by the quality and craftsmanship of our products, and we're confident you'll love them as much as we do.
Please note: Our products are lovingly handcrafted by skilled artisans in small batches. This means that each item has its own unique variations and characteristics - slight color & pattern variations are normal.
Returns & Refunds
If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a refund or exchange within 30-Days. Email us at orders@casaamarosa.com to initiate a return
All returns are free and we will provide shipping labels to return your order
We guarantee refunds on all unused or defective merchandise 30 days from the receipt of shipment
All items must be in the condition you received them with all hang tags attached and in the original box. Items that are abused, broken, used, washed, or damaged may not be returned.
Your form of payment will be credited for the price of the item less the shipping unless the product is determined defective. Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade. No two designs will be exactly alike.
We are not responsible for damaged or lost items during return transit.
We are not responsible for returns outside of our return policy. If an item comes back to our warehouse outside of our return policy, we will not refund the product.
If you qualify for and apply the free shipping code and then return the items, the original cost of shipping will be deducted from the return credit. Your credit will appear after we have received and processed your returned item through our return procedure.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items are FINAL.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
