White Cherry Ceramic Mug | Handcrafted Stoneware | 350ml

1. Free Standard Shipping For All

We offer free standard shipping for all our unique, handcrafted products. You can enjoy our items delivered to your doorstep without any additional shipping charges. All duties and taxes included (US, UK, India).

2. Global Shipping: We Reach You Wherever You Are

We're committed to delivering our handpicked, handcrafted products worldwide. No matter where you are, we bring the warmth of Casa Amarosa to your doorstep.

3. Promotions & Discount Codes: More Ways To Save

Shop smart with our exclusive discount codes. Remember, they can't be combined with other offers to ensure a fair shopping experience for all Casa Amarosa customers.

4. Fast Order Processing: Time Is Precious

To ensure prompt delivery, changes or cancellations are not possible once orders are placed. Trust in our reliable partners, Fedex, UPS, and DHL, for swift and safe delivery of your items.

5. Expedited Shipping: Get It Faster

In a hurry? Contact our dedicated customer service team at info@casaamarosa.com for expedited shipping options. We're here to cater to your needs.

6. Additional Shipping Charges: Clarity Is Key

Orders to International destinations, Hawaii, Alaska, Puerto Rico, or containing oversized items may attract extra shipping fees. Please note, duties and taxes on international orders upon delivery are the responsibility of the customer. We regret we have no control over customs delays or processing times.

7. Shipping Rates: Based On Product Specifications

Our shipping rates are determined by the weight and dimensions of the product. Larger, lightweight items might have higher shipping costs due to the packaging volume.

8. Backorder Policy: Keeping You Informed

If an item goes on backorder, we'll indicate the Expected to Ship date on the product page and at checkout. If there are changes to the status of your items, we'll promptly inform you via email. Rest assured, you won't be charged for backordered items until they're dispatched.

9. Cancellation Policy: We Value Your Choice

At Casa Amarosa, our team starts processing your order immediately upon receipt. This means we're unable to make changes once it's been placed. However, there's a brief window for you to cancel items before processing begins. You won't be charged for any cancelled items, and we'll send a detailed cancellation email to the address listed on the order.

10. Easy 30-Day Free Returns: Shop With Confidence

Your satisfaction is paramount to us. If for any reason you're not completely happy with your purchase, we offer free returns within 30 days of receipt. We stand by the quality and craftsmanship of our products, and we're confident you'll love them as much as we do.

Please note: Our products are lovingly handcrafted by skilled artisans in small batches. This means that each item has its own unique variations and characteristics - slight color & pattern variations are normal.

 

Returns & Refunds

If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a refund or exchange within 30-Days. Email us at orders@casaamarosa.com to initiate a return

All returns are free and we will provide shipping labels to return your order

We guarantee refunds on all unused or defective merchandise 30 days from the receipt of shipment

All items must be in the condition you received them with all hang tags attached and in the original box. Items that are abused, broken, used, washed, or damaged may not be returned.

Your form of payment will be credited for the price of the item less the shipping unless the product is determined defective. Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade. No two designs will be exactly alike.

We are not responsible for damaged or lost items during return transit.

We are not responsible for returns outside of our return policy. If an item comes back to our warehouse outside of our return policy, we will not refund the product.

If you qualify for and apply the free shipping code and then return the items, the original cost of shipping will be deducted from the return credit. Your credit will appear after we have received and processed your returned item through our return procedure.

 

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items are FINAL.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

General Information

Why do you work with artisans?

All our products are handmade by Artisans at small scale units in towns and villages across India. The reason that we work with these experienced and hardworking individuals is to provide direct employment to these rural areas that may otherwise be left behind by India's explosive growth.

How did you find these artisans?

India has centuries old traditions of textile manufacturing but certain parts of the country where exceptionally talented artisans live have become famous for the beautiful handmade products that can be found. We put our ears to the ground and travelled across the country to find these places and their talent to bring to you the best of handmade Indian products.

Have you actually seen their working conditions?

We have personally visited the vendors that we work with to see their working conditions and ensure that they are safe and comfortable.

Why do your cushions have a 'With Filler/No Filler' option and what does it mean?

The fillers referred to here are the soft polyester inserts that go inside cushions.

Unfilled cushion covers are folded small and can always be stashed without storage problems. It's easy to swap them out to give your couch a revamp when needed!

Will you make me a custom Orders?

We would be delighted to make custom pieces for you, but it would be subject to a minimum order quantity based on the type of product. Please email us at sales@casaamarosa.com with your specification

I am a designer/artist, will you collaborate with me on a limited run?

The creative process is imbibed into our company's soul and we recognize the need for creative outlet in others as well. We would love to be the ones to piece together the interesting concepts that you have been throwing around your mind. Let's take this further - please email us at sales@casaamarosa.com 

Do you do bulk/wholesale orders?

Yes! Please email us at sales@casaamarosa.com for more information. You can visit our wholesale store on Faire or Wholesale Wesite.

Shipping

How much will it cost to ship my product?

We offer free shipping to most parts of the world (US, UK, Canada, EU). We will reach out you if additional duties apply 

How much time will it take for me to receive my products?

All orders will be will be processed for shipping within 2 business days and standard shipment will take between 4-8 business days

I placed an order online but I have not received an email confirmation, what should I do?

Please send us an email at orders@casaamarosa.com for an update

Can I cancel or modify my order before it ships?

You can modify your orders before they ship by sending us an email at orders@casaamarosa.com. However, this cannot be done once the product is shipped.

Do you ship worldwide?

Yes, we ship worldwide

Do I qualify for Free Shipping if I live outside United States?

We currently offer free shipping on mainland US, Canada, EU and UK. International, Hawaii, Alaska, Puerto Rico, and over-sized orders will incur an additional charge. Unfortunately, we do not know these charges until we have the order and destination. Any applicable duties and taxes will be assessed upon delivery, to be paid by the order recipient for international purchases. Please note: we don't have any control over customs delays and processing times.

 

Returns

Can I return my products?

If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a refund or exchange within 30 days. Email us at sales@casaamarosa.com to initiate return

All returns are free and we will provide shipping labels to return your order